Hello, On 27 Jul 2005 at 22:38, Des Quinn wrote:
Is this possible or is there a better way of accomplishing what I am after.
I had a similar issue some time ago and used this approach, as I was not using the "pending reminder" state. If you use a "state type" of "pending reminder" for you new "Closed not billed" state, the ticket won't be closed, so the customer won't receive a mail. But you'll also need to use the variable $Self->{ViewableStateType} in Config.pm to make "pending remainder" state type not viewable, so those tickets won't show in your queues (they'll be available only through searches). I used: $Self->{ViewableStateType} = ['new', 'open', 'pending auto']; Maybe you can create new "state types" in order to be able to use "pending reminder" states if you need them, but I don't know how :( If you find any solution to these problem, I'll be glad to hear from you! ;)
TIA
Regards, --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---