I used to work with comercial ticket systems and one think in common to 3 that were used is that no data is removed. But they had a diffrent aproach - archives. In my project data older then 3 months was moved to achive DB or Table still accesible from system - this would be wery welcome feature in OTRS. But I have not herd of anyone doing it - so I guese I will have to do it myself soon. Soon means that it may be ready in january in my organization. If you will still be intrested I can post you code then - or perhaps sombody already did this? P.S. Not all data older then 1 year should be removed I think just closed, removed tickets and there articles. Regards Adam Ashish Gangani pisze:
Hi all, I am using a OTRS 2.0.4 and I have a huge data in mysql database. I have to take backup of old data and remove the old data which is older then one year. Can anyone help me to do this.
Thanks and Regards, Ashish Gangani,
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