[otrs] Create or search ticket using an URL

I am trying to connect my ACD-application (ACD=Automatic Call Distributor) to OTRS What I want is to be able to display in my ACD-application a URL for creating tickets and for searching tickets. I want to automatically crate a ticket for the spesific user and search that users tickets. I want to put the 2 URLs in my LDAP server so the agent just have to click on the URL to create or search Anders S. Lyng