What do you want to accomplish?
1) "Bounce" (Reject?) tickets?
2) "Forward" tickets to external address?
One way to do this:
1. Create a new queue for external address.
2. Create an agent for external address
3. Assign agent and queue to a specific group
4. set agent's preferences for this Queue as a "My Queue" and
Notifications Yes
5. Generic Agent move all relevant tickets to this queue.
What will happen? External agent will get x number of notifications that
these tickets will now be in his queue.
You can't forward (easily) everything about a group of ticket to someone in
bulk, but you can link them to the tickets in bulk.
On Tue, Jul 31, 2012 at 8:58 AM, claude
Hi,
Can I bounce a lot of tickets to a specific external address at one time ?
I try with GenericAgent job but in its properties I don't find this possibility.
Thanks and regards
Claude
------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs