> I setup OTRS via rpm on Suse.  It works wonderfully.  But, I have a few
> questions about certain aspects of it.  I noticed that the setup created a
> system account for the user "otrs".  What is the default password for this
> account?  Does the OTRS software depend on this user account and password,
> or can I change the password to something else?
>
> Also, how do I restart the cron service found at /opt/otrs/bin/Cron.sh?
> When I try to restart it via my regular user account, I get the following
> message:
>
> "No cronjobs in /home/tylerh/var/cron found!  * Check the $HOME
> (/etc/passwd) of the OTRS user.  It must be the root dir of your OTRS system
> (e. g. /opt/otrs)."
>
>
> If I try to run it as root, I get the following:
>
> "Run this script just as OTRS user!  Or use 'Cron.sh {start|stop|restart}
> OTRS_USER'!"
>
> So, I type "Cron.sh restart OTRS" and still get the same message.  Can
> someone please explain what I need to do to manage my cron?
>
> Thanks,
>
>
> Tyler
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/

Hi,
im a bloody beginner in this tool (and trying 2 run it on m$ too) so i just can offer a suggestion...
have you trie d it via su - otrs?

just 2 ct. 
  Li