Thanks Shawn,

 

But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ??

 

Att.

 

Rene Abdon.

>>> Shawn Beasley <shawn.beasley@otrs.com> 3/3/2008 06:23 >>>
Hi Rene,
> Hi all,
> 
> I install the survey module 1.0.17 and create a survey with question,
> all of this without problems, but how I send this to customers ? like,
> after a ticket closing.
> 
There is no documentation, but I can give you a short explanation.

You can only have one Survey set to be sent at a time. This survey will
be sent when a ticket is closed, and as in the standard installation,
the customer has not been sent a survey in the last 300 days (you can
change this). The customer will then become a link where he can answer
the questions on the survey so long as the survey is still in a master
or valid status.

I hope this helps you.


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Shawn Beasley
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