Re: [otrs] change dashboard add new columns

10 Jul 2013


      If you have tried it and were not successful, you'd be asking a different
question.
If you have tried it and it was successful, you would not be asking the
question.


On Wed, Jul 10, 2013 at 8:50 AM, Darshak Modi wrote:
...
Can I not achieve using the xml config ? Like below sample, can I add
another block/xml
See the link
http://blog.otrs.org/2010/09/**26/keep-an-eye-on-certain-**customers/http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/As per document, I can have count/array/hash also.
<ConfigItem Name="Ticket::Frontend::**AgentTicketEscalationView###**SortBy::Default"
Required="1" Valid="1">
        <Description Translatable="1">Defines the default ticket attribute
for ticket sorting in the escalation view of the agent
interface.</Description>
        <Group>Ticket</Group>
<SubGroup>Frontend::Agent::**Ticket::ViewEscalation
        <Setting>
            <Option SelectedID="EscalationTime">
                <Item Key="Age">Age</Item>
                <Item Key="Ticket">Ticket</Item>
                <Item Key="Subject">Subject</Item>
                <Item Key="Queue">Queue</Item>
                <Item Key="Priority">Priority</Item>
                <Item Key="EscalationTime">**EscalationTime</Item>
            </Option>
        </Setting>
    </ConfigItem>
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 05:30, Gerald Young wrote:
...
0130 is just a number. It is used for sort order.
Agent and queue are fields added to the dtl. I posted a link yesterday on
this list.
Calculated fields (count) require programming.
On Jul 10, 2013 1:13 AM, "Darshak Modi" >> wrote:
Hello,
    I want to add some tables like
    AgentName/Owner, OpenCount, CloseCount,
    And
    QueueNane, OpenCount, CloseCount, I checked the xml files and
    understood that we can do by creating xml in Files.
    However  I did not understood what this means , waht this 0130
    means? And how to get/customize for my requirement.
DashboardBackend###*0130*-**TicketOpen
--     Darshak Modi | Telecom Practices
    Office: 079-26405600 |+91-9909008245  tel:%2B91-9909008245
Skype: darshakamodi
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