Re: [otrs] Problem with Loop - Why and how do I prevent it?

On Tuesday, June 08, 2004 10:15 PM Tyler Hepworth wrote:

I can see that OTRS was retrieving the message and appending the reply to the ticket, but OTRS was not deleting the message after retrieval, but does anyone know why this might have happened? Is it because OTRS could not retrieve the attachment as well? What I can do to prevent it in the future?

Afaics, it seems so. See: http://faq.otrs.org/otrs/faq.pl?Action=&ID=16 hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388