We do not use the customer login interface; as said, customers only send us mail and we use OTRS to group everything together.<div><br></div><div>I am not sure what you mean by CustomerKey in this case? Can this be retrieved from an email?</div>
<div><br></div><div><br></div><div><div class="gmail_quote">2009/12/24 Nils Leideck - ITSM <span dir="ltr">&lt;<a href="mailto:nils.leideck@leidex.net">nils.leideck@leidex.net</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div style="word-wrap:break-word">Hi,<div><br><div><div>On 24.12.2009, at 11:12, Aron Rotteveel wrote:</div><blockquote type="cite"><div><ul><li>Username = company name</li></ul></div></blockquote>Username should be a Username (e.g. CustomerKey), not the Companyname ?!?!<div class="im">
<br><blockquote type="cite"><div><ul><li>Customer number = internal customer number</li></ul></div></blockquote></div></div><div>that is fine ... </div><div>
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<div style="word-wrap:break-word"><br>Nils Leideck<br><br>-- <br>Nils Leideck<br>Senior Consultant<br><br></div><div style="word-wrap:break-word"><a href="mailto:nils.leideck@leidex.net" target="_blank">nils.leideck@leidex.net</a></div>
</div><div style="word-wrap:break-word"><a href="mailto:nils.leideck@otrs.com" target="_blank">nils.leideck@otrs.com</a></div><div style="word-wrap:break-word"><br></div><div style="word-wrap:break-word"><a href="http://webint.cryptonode.de" target="_blank">http://webint.cryptonode.de</a> / a Fractal project<br>
<br></div><div style="word-wrap:break-word"><a href="http://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebit-2010/?tx_ttnews%5BbackPid%5D=51&amp;cHash=c9381fe235" target="_blank">CU @ CeBIT 2010 in Hannover</a>, Germany and get to know more about OTRS <br>
at booth no. C37 in hall 2 from March 2-6, 2010!</div><div style="word-wrap:break-word"><br></div></span></div></span></div></span></div></span></div></span></div></span></div></span></span><br>
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