Basically, it's just as I described here:
http://lists.otrs.org/pipermail/otrs/2010-March/031382.html
On Tue, Mar 9, 2010 at 8:26 PM, Justin Noel <otrs@jandgnoel.com> wrote:
> I can't find anything that describes how to safely customize a module in
> OTRS. I want to be able to modify a module and not worry about it getting
> overridden in a future upgrade.
> For example, I've made changes to AgentTicketZoom.pm. If I ever upgrade
> OTRS, it's just going to get replaced. How do I prevent this from
> happening?
> Thanks,
> Justin Noel
> http://www.calendee.com
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/