Am Wednesday 14 April 2004 22:22 schrieb Tyler Hepworth:
Is it possible to associate multiple emails with a single user login?
If you use a DB as CustomerUser backend, and just want OTRS to correctly assign all incoming emails, then yes, it is possible, although apparently not "directly". I have a table with users and a table with email aliases with schema { UserID, eMailAlias }. Now I configured OTRS to use an LEFT JOIN of the User and the eMailAlias table as "User table" and extended the postmaster search and the manual search attributes by the eMailAlias attribute. That's obviously no nice way to solve it but a simple one and it works for me (TM). ... Table => 'Kunden LEFT JOIN KundenEmailAlias ON Kunden.ID = KundenEmailAlias.KundenID', }, CustomerUserSearchFields => ['ID', 'Vorname', 'Name', 'Mail', 'KundenEmailAlias.eMail'], CustomerUserPostMasterSearchFields => ['Mail', 'KundenEmailAlias.eMail'], ... If you have different contact persons with a single CustomerUser ID, just model it this way in your DB and it is supposed to work. This would be the much cleaner way to solve it.
Is it possible to have multiple logins associated with a single email address?
Yes, but I don't know exactly what OTRS will do if assigning a ticket with such an address. It probably won't get assigned at all and you'll have to choose one of the possible assignments manually later on. If you have other criteria besides the email address which you can use to uniquely identify/assign an incoming email, you should tag them appropriately using procmail and a / some additional script(s). Greetings, Gunter -- Vor kurzem hab ich bei SuSE 7.2 auf meinen Rechner gemacht (...) -- gefunden in de.comp.os.unix.apps.kde *** PGP-Verschlüsselung bei eMails erwünscht :-) *** PGP: 0x1128F25F ***