Thx you Mr Damien -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Damien BASTIE Sent: Friday, July 13, 2007 4:39 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] type,service and SLA
I want to know how to use type, service and SLA in OTRS 2.2.1. I already add type, service, SLA and I allocate customer to use the service, But the problem is in the customer frontend for create new ticket there are no item for SLA in it.
Activate it : In Sysconfig --> Config Options: Ticket -> Core::Ticket and set to yes : Ticket::Service: If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...). But i have a problem, when a Customer send a tickets there is no specific SLA applied.... Damien BASTIE _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/