Hello Rob, I 've understood the method (at least ;-)), but it doesn't really solve my problem. Several users got the same CustomerID as they shall be members of a company (by the way: thanx for this hint). When I follow your advice, the CustomerID is put in the opening search field, but when I click on search, no results are presented. I guess, the search form doesn't look in the field customer_id, but in the fields login and last_name, am I right? So I tried it with the following code in the 'Map' attribute: [ 'UserLogin', 'Login', 'login', 1, 0, 'var', '$Env{"CGIHandle"}?Action=AdminCustomerUser&Search=$QData{"UserLogin"}' ], which takes the affect, that the login of the actual UserAgent is put in the searchbox. I also tried: [ 'CustomerLogin', 'Login', 'login', 1, 0, 'var', '$Env{"CGIHandle"}?Action=AdminCustomerUser&Search=$QData{"CustomerLogin"}' ], but this variable CustomerLogin isn't recognized and so the searchbox keeps empty. Anyone any ideas? Thanx in advance Markus Nagel Robert Kehl schrieb:
EDV Tekomedia schrieb:
Is there any shorter way, e.g. giving all users access to edit customer information and creating a short link from the ticket zoom to edit the customer's details?
Use this in the 'Map' attribute in the CustomerUser definition in Config.pm:
[ 'UserCustomerID', 'CustomerID', 'o', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AdminCustomerUser&Search=$QData{"CustomerID"}' ],
hth,
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