Hi!
You can use the UserSyncMap Feature to achive just that, at least when you have the data in your LDAP.
In your otrs\Kernel\Config.pm, you have configured the LDAP connection. After That, just add the UserSyncMap, just like the following:

        $Self->{"AuthSyncModule1"} = 'Kernel::System::Auth::Sync::LDAP';
        $Self->{"AuthSyncModule::LDAP::Host1"} = [ '192.168.1.10' ];
        $Self->{"AuthSyncModule::LDAP::BaseDN1"} = "dc=example, dc=com";
        $Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'user@example.com';
        $Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'securepw';
        $Self->{'AuthSyncModule::LDAP::UID1'} = "sAMAccountName";
        $Self->{'AuthSyncModule::LDAP::Die1'} = 1;
        $Self->{'AuthSyncModule::LDAP::AccessAttr1'} = "member";
        $Self->{'AuthSyncModule::LDAP::UserAttr1'} = "DN";
#       $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [ 'users', ];
        $Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {
                UserFirstname  => [ 'givenName', 'initials', ],
                UserLastname   => [ 'sn' ],
                UserEmail      => [ 'mail' ],
                #UserSalutation => [ 'salutation' ],
                UserTitle      => [ 'title' ],
                UserPhone      => [ 'telephoneNumber' ],
                UserFax        => [ 'facsimileTelephoneNumber' ],
        };

Just adapt it to your needs!
HTH

Cheers
Phil.

--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry Pratchett: Feet of clay.

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2011/9/26 <Paul.Andurnache@aviva.ro>

Hello,

        Thank you for the reply. I get them by LDAP from AD.

Regards,

Paul Andurnache



Rory <rclerkin@gmail.com>
Sent by: otrs-bounces@otrs.org

26.09.2011 12:05

Please respond to
"User questions and discussions about OTRS." <otrs@otrs.org>
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Subject
Re: [otrs] Add details to customer fields





Hi Paul,

What do you get your customer details from? LDAP or OTRS DB?

Kind regards,
Rory Clerkin
On 26 September 2011 09:25, <Paul.Andurnache@aviva.ro> wrote:

Hello,

       Is there a way to add the Phone Number of a customer into it`s details so it can be visible in the requests ?

Regards,


Paul Andurnache

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