No A generic agent job is there to run a scheduled job without any interaction/logging in (of course) I use them in my two OTRS installations without any problems But it is started by a cron job (which OTRS installs automatically) So: is Cron running? is the Cron job running??? These jobs should be in your (otrs) Cron jobs: $HOME/bin/GenericAgent.pl >> /dev/null http://192.168.123.111:10000/cron/edit_cron.cgi?idx=11 $HOME/bin/GenericAgent.pl -c db >> /dev/null http://192.168.123.111:10000/cron/edit_cron.cgi?idx=13 Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Ramziddin Artykov Verzonden: zondag 11 februari 2007 12:51 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Generic Agent Hi Everybody I have experimented a bit with the Generic agent and (partly) understood that it does an automatic job only when an admin log ins to the web intewrface and runs it. Is that true? if noty how to configure this god damn generic agent that it does his f****** job every ten or whatever minutes without any manual running by some human? Don't get me wrong I was just out of my mind when i was writing this letter. Regards Ramziddin