Hi All
I am running OTRS version 3.2.2 on Ubuntu 12.04 Server.
I have an issue with mails going out to some client. I suspect their mailers
are doing a DNS lookup or verifying for a valid or FSDN from/return address.
When I mail the clients from my own mail client (outlook or thunderbird) it
works fine.
When I respond to the client from OTRS the mails are rejected by the remote
mailer. See error below:
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mailto:ettiene.vanderwatt@axis.com >: host
anubis.se.axis.com[195.60.68.12] said: 504
5.5.2 <Ubuntu-OTRS>: Helo command rejected: need fully-qualified
hostname
(in reply to RCPT TO command)
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I tried changing the actual Ubuntu host name to a FQDN but it still does not
work.
I tried looked in the admin - framework settings for any way of sending
mails out with ha FSQN but I cannot find any settings there.
Our mailer has a valid MX record, so I am not sure where to start looking.
If any person can direct me in the right direction I would highly appreciate
it.
Kind Regards
Jason
