Hi, I'm new to OTRS, so forgive me if I'm missing this somewhere. We're using 2.0.4. Typically a ticket is something that a customer will enter on behalf of a group of users. Although a ticket may be associated with a single customer user, we'd like to be able to add "interested parties" who receive any email generated by OTRS that would go to the current [single] customer. We'd like to be able to edit this list during the lifetime of the ticket, and allow the customer to modify it as well. This allows a dynamic list of multiple people involved with an issue at the customer side to receive updates without the agent having to notify them explicitly/individually. We'd like to be able to look up their email addresses via LDAP as we do today in the Email-Ticket interface "To:" field. Our customers are actually internal departments and they are all in the same LDAP directory. Does the CC: field serve this function beyond the initial ticket creation? Even so, we'd need something that can be modified later and that can be looked up. Thanks, VK