Thanks a lot. It works.
Best Regards
Ferdinandus Rudijanto
Email: frudijanto@yahoo.com
________________________________
From: Felipe Boquetti de Oliveira Braga
To: frudijanto@yahoo.com; User questions and discussions about OTRS.
Sent: Sat, August 7, 2010 1:36:35 AM
Subject: RES: [otrs] Service items is not shown in ticket form
From http://forums.otrs.org/viewtopic.php?f=61&t=4779&p=20121:
“please make sure you link services to customer users, or set default services,
via Admin > Services”
* the relation between costumer and services is on the section “Customer Users
<-> Services” in the admin panel
____________________________________
Felipe Braga
-----Mensagem original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Ferdinandus
Rudijanto
Enviada em: sexta-feira, 6 de agosto de 2010 14:58
Para: otrs@otrs.org
Assunto: [otrs] Service items is not shown in ticket form
Dear all
I'm really new in OTRS. I like this application since it helps to manage the IT
problems in my company.
Now I just installed the ITSM modules. I saw new fields are added in the ticket
form, e.g. Service and SLA. I added Services and SLAs, but when I create a
ticket, I don't see the Service and SLA list of values in the combo box.
I really appreciate anybody who can give the solution of this problem.
Regards
Rudi
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