Hi, Carlos: El Martes, 12 de Junio de 2007 16:27, Carlos G. Oyarzabal escribió:
Hi Jesús, I think you must filter mail before it reach OTRS. That using any antispam software. Then, mails that can cross that filter, can be trap by the filter "PostMaster Filer" on OTRS (admin module).
That won't cook the cake. There's no way for the antispam service to know if an external e-mail address is known by the OTRS service or not. The antispam is already doing its job: tagging spam as such. I then filter it into the "Junk" queue and I have a cron job that will delete all tickets in that queue at given time. What I'm asking for is: For any incoming e-mail at the OTRS "engine" look for the "From:" field; search for its content both at the user and client tables and then if the email address is not there, either directly delete de message or clasify it on the "Junk" queue. Is this doable? Any other suggestion about how to force OTRS into accept messages only from known user/client e-mail accounts? -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com