Re: [otrs] Reporting / statistics

Hi, The only fields that OTRS stores from an LDAP customer are customer_user_id and customer_id, both mapped from your LDAP information in the Config.pm file. What you could do is edit your mapping and make sure location value is mapped against customer_id. Unfortunately this will only affect the tickets created once the change occurs. To affect tickets from the past, you might want to update the customer_id columns of your ticket table.