On 8/4/05 7:12 AM, "Mike Conigliaro" wrote:
regarding ticket state, does anyone know the difference between 'closed successful' and 'closed unsuccessful?'
I asked this exact question in Oct 2003. The reply that came through the list...
Maybe someone creates a ticket because his computer crashes every monday at 8.00 pm, but no one can find the cause. At some point you are not longer willing to spend time for bug-research ( time is money ???) You would decide to buy a new computer for that guy and close his ticket as 'Closed Unsuccessful' <- thats 'The OTRS-X-Files' :)
I guess it means you close the ticket, but you weren't really successful in solving the problem. I never use it, I always choose close successful. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com