Gerald,
 
Thank you,
 
I'm on 3.0.6 and I believe I haven't got any config that assigns the owner automatically.
All I set is the setting for making the Owner to be Responsible automatically.
 
As I said, currently the Agent logging the call becomes the Owner somehow.
 
--
Kind Regards,
Robert

On Wed, Mar 9, 2011 at 3:08 AM, Gerald Young <crythias@gmail.com> wrote:
When you create a ticket, if the Owner is -, which is default, it's the root@localhost Owner, and not locked.

What version OTRS and do you have a specific config that assigns an owner? 

On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba <poreba.robert@googlemail.com> wrote:

Hi All,

 

When we create new Tickets, the Agent creating it becomes the Owner automatically.

Is there a way to disable this feature so the Ticket sits in the queue with blank owner until somebody picks it up?

 

I’ve checked google but no luck.

 

--

Kind Regards,

Robert


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs