Re: [otrs] Totally empty tickets in my queue

On 9/7/04 11:20 PM, "Martin Edenhofer" wrote:

OTRS wan't to create a new ticket with articles. The new ticket gets created but OTRS isn't able to create the article. -=> So there are Ticket with now articles on it (maybe you changed something on your system).

However, a ticket needs min. one article. If there is no article, then you have a problem. You need to delete this "empty" tickets from the database:

mysql> DELETE FROM ticket WHERE id = 815;

After that the "empty" ticket with id 815 is removed.

This morning I have 35 empty tickets. What causes this to happen? -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com