Hi Winter,<div><br></div><div>One way to solve this is to setup a postmaster filter which matches the 2nd email address and sets X-OTRS-Queue as XYZ.</div><div><br></div><div>-- <br>Lukasz Hadyna<div>University of Alberta</div>
<div>AICT Helpdesk</div><div>780-492-9005</div></div><div><br></div><div><br><div class="gmail_quote">On Wed, Nov 3, 2010 at 3:15 PM, Silver springs <span dir="ltr">&lt;<a href="mailto:win2xl@gmail.com">win2xl@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div>Hello Everyone, </div>
<div> </div>
<div>Can any body let me know if we can make two emails address&#39;es  go into one queue ? </div>
<div> </div>
<div>Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the  emails to the 2nd email ID will be routed to queue XYZ  as tickets ?</div>


<div> </div>
<div>If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox). </div>
<div> </div>
<div>Your response is appreciated.</div>
<div> </div>
<div>Thanks</div>
<div>Winter</div>
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