-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: 15 August 2005 21:18 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Email Errors on POP3 and PIPE
Hello,
On Sun, Aug 14, 2005 at 05:35:11PM +0200, Shaun Kellermann wrote:
I have installed OTRS 2 on linux but I have trouble receiving emails in OTRS:
I have tried two different options to get mail into OTRS:
1. POP3 ------- OTRS will collect the email once as per the cron job set for every 10 minutes but will not do so again. OTRS also does not try every ten minutes ... only every 60 minutes
In OTRS the following appears in the system logs:
Can't create PID PostMasterPOP3, because it's already running (www.domain.com/27091)!
It also creatates the same ticket over and over again every hour.
Removed PID (PostMasterPOP3/www.domain.com/27091, because 1 hour old! New Ticket [2005081401000154/test] created (TicketID=36,Queue=Misc,Priority=3 normal,State=new) Can't create PID PostMasterPOP3, because it's already running (www.begetsupport.co.za/4369)!
and so it will go on and on
You can run PostMasterPop3.pl from a shell in debug mode. That shows you more about the problem.
$OTRSHOME/bin/PostMasterPop3.pl -d2 -s pop3.server.tld -u pop3_user -p pop3_password
If PostMasterPop3.pl tells you, that its already running, try the -f parameter.
Best regards, Christian
-- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
We had a similar problem to this which appears to be caused when otrs does not have write permissions for TicketCounter.log. If you go to the admin page and then check the System log you end up with a series of entries that look similar to the following (apologies but doing this from memory): Killing PID 1234 which has been running for 1 hr An instance of PostMasterPOP3 is already running (PID 1234) An instance of PostMasterPOP3 is already running (PID 1234) An instance of PostMasterPOP3 is already running (PID 1234) An instance of PostMasterPOP3 is already running (PID 1234) An instance of PostMasterPOP3 is already running (PID 1234) An instance of PostMasterPOP3 is already running (PID 1234) Cannot write to TicketCounter.log Interestingly PID 1234 does not appear when you do ps -aux. We solved the problem by giving TicketCounter permissions of 777 although I'm sure this isn't the correct solution! Hope this helps Dominic ___________________________________________________________ Yahoo! Messenger - NEW crystal clear PC to PC calling worldwide with voicemail http://uk.messenger.yahoo.com