Re: [otrs] New ticket email notification without "Auto responses <- -> Queues" ? 2.4.2 EBN?

I found that the customer user has to be defined in OTRS before any event based notifications with Customer as the recipient will fire - both for TicketStateUpdate as for TicketCreate events.

Wait a second, this can't be true because my TicketClose email is triggered on the event "TicketStateUpdate" with both of the "closed" states. And it works fine but there is no user per-se for the person who sent the email. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"