That's somewhat correct. AFAIK, during login the credentials are first
checked against LDAP and then, optionally, some of their details are
synched from LDAP into DB, presumably so that the rest of the application
still works by querying the DB for user details.
However, what I need is to have some users defined in DB, beside those from
LDAP. For example I may need to grant temporary access to OTRS, as an
agent, for an external contractor whom I don't want to include in Active
Directory / LDAP for both security and licensing reasons. I don't know if
this is currently possible.
/bogdan
On Thu, Aug 29, 2013 at 1:43 PM, Daniel Litzbach wrote: If I’m not completely wrong, the LDAP users actually are DB users that are
synced from the LDAP to the DB. When logging in, the agent data is read
from the DB and the credentials checked against LDAP, right?**** ** ** Daniel**** ** ** *Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag
von *Bogdan Iosif
*Gesendet:* Donnerstag, 29. August 2013 12:38
*An:* User questions and discussions about OTRS.
*Betreff:* Re: [otrs] Using multiple databases as external backend?**** ** ** "you can use one Company Backend"**** I take it to mean you can only use one backend for agents. Can anyone else
confirm this please? I'm interested to know if I can use both DB and LDAP
for agents.**** ** ** On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber <
florian.edlhuber@gmx.de> wrote:**** Hi, it is in
http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-bac... You can use up to 10 Customer Information backends. But IIRC you can use
one Company Backend. Ciao
Flo 29.08.2013 09:42 - Stefan Michael Guenther schrieb: **** Hello, am I right in assuming, that it is only possible to have ONE external
customer
user backend, but not more? One of our clients has bought another company and if it is not possible to
connect
both customer databases to OTRS, we would have to find a way to merge the
two
database into an internal customer database for OTRS. Regards, Stefan
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