Hi Kim,<br><br>For some reason it&#39;s just not visible in the demo system. The e-mail ticket feature is still available in 2.4.<br><br>Regards,<br><br>David<br><br><div class="gmail_quote">2010/2/25 Duggen, Kim Nena ( USO ) <span dir="ltr">&lt;<a href="mailto:kim.duggen@stadtwerke-flensburg.de">kim.duggen@stadtwerke-flensburg.de</a>&gt;</span><br>
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<p class="MsoNormal"><font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;" lang="EN-GB">Dear all,</span></font></p>

<p class="MsoNormal"><font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;" lang="EN-GB">after wanting to update our
OTRS to Version 2.4 I checked the demo system on the webpage of OTRS. On this
demo the feature Email ticket seems to be missing. Please tell me, if this
feature is not available anymore or if the demo is buggy.</span></font></p>

<p class="MsoNormal"><font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;" lang="EN-GB">Thanks in advance.</span></font></p>

<p class="MsoNormal"><font color="black" face="Times New Roman" size="3"><span style="font-size: 12pt; color: black;" lang="EN-GB"> </span></font></p>

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<p style="margin-bottom: 12pt;"><b><i><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black; font-weight: bold; font-style: italic;">Mit freundlichen Grüßen/Best regards<br>

STADTWERKE FLENSBURG GMBH<br>
Kim Nena Duggen<br>
Unternehmenssteuerung - Organisation<br>
Batteriestr. 48, 24939 Flensburg<br>
Tel.: 0461/487-1713    Fax: 0461/487-2713<br>
eM@il: </span></font></i></b><b><i><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy; font-weight: bold; font-style: italic;"><a href="mailto:kim.duggen@stadtwerke-flensburg.de" target="_blank">kim.duggen@stadtwerke-flensburg.de</a></span></font></i></b><b><i><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black; font-weight: bold; font-style: italic;"><br>

Internet: <a href="http://www.stadtwerke-flensburg.de/" title="http://www.stadtwerke-flensburg.de/" target="_blank">www.stadtwerke-flensburg.de</a><br>
<br>
Sitz der Gesellschaft: Flensburg, Amtsgericht Flensburg HRB1283<br>
Geschäftsführer: Dipl.-Kfm. Matthias Wolfskeil (Vorsitzender)<br>
Vorsitzender des Aufsichtsrates: Peter Köhler</span></font></i></b></p>

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