Hello,

Which module is run while a new ticket is being generated?

Although Mail Management à New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail?

Thank you,

Aysel

Aysel Pamuk
Telecom Engineer

Gantek Technologies
Phone: (+90)216 538 80 89
Mobile: (+90)533 582 87 28
Fax: (+90)216 322 04 43
Address: Yeni Parseller Sok. No: 20 K Binasi Kat:4-5  34805 Kavacik, Istanbul, Turkey
onur.hamitoglu@gantek.com
www.gantek.com

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