You can alter  the cron job for otrs user .

From :

# fetch emails every 10 minutes

*/10 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

To:

# fetch emails every 1 minutes

*/1 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

Thanks,

Yogesh

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jack Blalock
Sent: Friday, June 19, 2009 9:10 PM
To: otrs@otrs.org
Subject: [otrs] Change time interval for OTRS to check external email account for emails

Hello all

To find out how I could change the time interval OTRS uses to check an external account for email, I did an online search found a reference to a default setting for this to be 10 minutes and this seems to be correct with how it seems to be happening in my OTRS system.  Note: the online references I found were pop3 polling

Based on what I found on the web I went into the "SysConfig" within "Misc", did a search for IMAP which brought up "Core:Postmaster". In this I I see a entry/setting for "PostmasterReconnectMessage:"  The configurable setting in here was defaulted to 20 (and not ten).  I changed it to 1 even though the description of this setting was "The "bin/PostMasterMailaccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.

This did not seem to be what I wanted to do according to the description (I'm not looking to change by message count), but based on what I found this seemed to be where people were being pointed to with regards to changing time the interval.................or maybe I just misunderstood what I found??

After the change from 20 to 1 and selecting the "Update" button, I sent some test emails and it still took about 10 minutes before the emails showed up as tickets in OTRS. 

So the question is, in OTRS how do I change the time interval that OTRS uses to check an external Google Apps account for emails via IMAPS to be pulled into the OTRS system.  Is this something I need to instead look into changing in fetchmail, if so please provide details (I'm very new to OTRS and Linux/Unix)?

--
Thanks
Jack Blalock