Hi Arlene 1. The ticket is owned by the creator, but is not assigned to anyone 2. The ticket is owned by OTRS Admin (user with ID=1) by default, or by any other owner defined in Postmaster sysconfig Keep in mind that in OTRS a ticket always have a owner, but may or may not be assigned to the owner itself. Ciao, d. ________________________________________ Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Arlene Wu [arlene_wu@heartsome.net] Inviato: martedì 3 marzo 2009 6.58 A: User questions and discussions about OTRS. Oggetto: [otrs] About Ticket Owner Hi, I would like to know how the system assigns owner to a ticket if no owner selected when creating. 1. Create a ticket directly in the OTRS system, without owner selected. 2. Create a ticket via email. Who will be the owner in the above two circumstances? Thanks in advance! Arlene --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/