Re: [otrs] Generic Agent

Where do I check to see if cron jobs are running? Thank you, Garabed Yegavian Fireline Broadband garabed@firelinebroadband.com ________________________________________ From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org [otrs-request@otrs.org] Sent: Thursday, September 29, 2011 11:22 PM To: otrs@otrs.org Subject: otrs Digest, Vol 36, Issue 80 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Customer New Ticket View (Wagner) 2. Re: ACL Help (Wagner) 3. Re: Customer New Ticket View (Ugo Bellavance) 4. Stats about escalations (Ugo Bellavance) 5. Re: Customer New Ticket View (Wagner) 6. Generic Agent (Garabed Yegavian) 7. Re: Generic Agent (Shawn Beasley) ---------------------------------------------------------------------- Message: 1 Date: Thu, 29 Sep 2011 11:13:09 -0300 From: Wagner Subject: [otrs] Customer New Ticket View To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="utf-8" Hello guys, i've removed the fields SLA, Queue from the Customer New ticket view, but now I'm not able to create new tickets, I click in create, and it returns to the view, as if any field that was required was not filled up, but there are no red fields, I'm guessing, the Queue field, even removed, are still required, so the ticket is not created. Is there a way to change it? Maybe I've done something wrong while removing this fields Ps: removed the fields trough Sysconfig Thanks