3 Jan
2011
3 Jan
'11
8:35 p.m.
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either manually forwarding/resending each ticket mail to the OTRS inbox or let OTRS do it automatically. I really prefer the second option :-)
Having a specific ticket email address is - for political and social reasons - out of question.
Theory and practice are not congruent in this case and they cannot be made to be so.
Hi Frank, If you are able to move e-mails for OTRS into a specific folder by server based rules you can use fetchmail to get them from there. Regards, Roy -- Roy Kaldung