Re: [otrs] otrs Digest, Vol 7, Issue 25 (Time delays on Recieving Tickets )

Ok where would or should I say can I find the raw data you are speaking of?? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: 09 April 2009 03:30 PM To: otrs@otrs.org Subject: otrs Digest, Vol 7, Issue 25 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 24 (Brent Botha) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 15:27:25 +0200 From: "Brent Botha" Subject: Re: [otrs] otrs Digest, Vol 7, Issue 24 To: Message-ID: Content-Type: text/plain; charset="us-ascii" Ok where would or should I say can I find the raw data you are speaking of?? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: 09 April 2009 03:22 PM To: otrs@otrs.org Subject: otrs Digest, Vol 7, Issue 24 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 22 (Marco Vannini) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 15:21:09 +0200 From: Marco Vannini Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22 To: "User questions and discussions about OTRS." Message-ID: <7bd09e660904090621u5f4a2c98s1754785894b055f1@mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 As soon as you receive the email (or if you just have one) try to read the hidden headers (raw data of the email), there you could find where is spent the time. On Thu, Apr 9, 2009 at 3:10 PM, Brent Botha wrote:

Using our default Smtp server We don't have any problem send mail if send out there maybe a one minute delay. But OTRS mail are taking up to an hour sometimes before I receive anything. Sent a message to myself after the last post and still waiting

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: 09 April 2009 03:05 PM To: otrs@otrs.org Subject: otrs Digest, Vol 7, Issue 22

Send otrs mailing list submissions to ? ? ? ?otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to ? ? ? ?otrs-request@otrs.org

You can reach the person managing the list at ? ? ? ?otrs-owner@otrs.org

When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..."

Today's Topics:

? 1. Re: ?Time delays on Recieving Tickets (Marco Vannini) ? 2. Re: ?otrs Digest, Vol 7, Issue 21 (Brent Botha)

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Message: 1 Date: Thu, 9 Apr 2009 14:58:15 +0200 From: Marco Vannini Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." Message-ID: ? ? ? ?<7bd09e660904090558g6483a130v653c8582bb42be7a@mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1

Postmaster jobs are managed by the crontab. Try to modify (as in fedora) /opt/otrs/var/cron/postmaster*

and then

service restart otrs

For the outgoing email depends on what you use (smtp or sendmail or other)....

On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha wrote:

...

Hello All

Im new to OTRS

I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue.

If I go into the Admin console and then into postmaster ?mail account and say run now the message is received right away.

There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number

Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL.

Thanking you in advance

Regards

Brent Botha

Senior System Administrator

NXT - A Convergence Innovation Company

Office + 27 11 322 3332

Mobile +27 82 375 0887

Skype ID brentbotha

Email brent@nxtnow.co.za

www.nxtnow.co.za

Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton

This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email.

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Message: 2 Date: Thu, 9 Apr 2009 15:02:13 +0200 From: "Brent Botha" Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21 To: Message-ID:

UwsBAAAAAA==@nxtnow.co.za>

Content-Type: text/plain; ? ? ? charset="us-ascii"

Ok thanks guys Postmaster is working but when I close a ticket there is still a big delay or if I make any changes Any Suggestions

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: 09 April 2009 02:56 PM To: otrs@otrs.org Subject: otrs Digest, Vol 7, Issue 21

Send otrs mailing list submissions to ? ? ? ?otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to ? ? ? ?otrs-request@otrs.org

You can reach the person managing the list at ? ? ? ?otrs-owner@otrs.org

When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..."

Today's Topics:

? 1. Re: ?otrs Digest, Vol 7, Issue 19 (Brent Botha) ? 2. Re: ?otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial) ? 3. Re: ?otrs Digest, Vol 7, Issue 20 (Brent Botha) ? 4. Re: ?Customer Notifications New Ticket/Closed Ticket ? ? ?(Jeremy Adams)

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Message: 1 Date: Thu, 9 Apr 2009 14:12:19 +0200 From: "Brent Botha" Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19 To: Message-ID:

Er4BAAAAAA==@nxtnow.co.za>

Content-Type: text/plain; ? ? ? charset="us-ascii"

Centos Linux

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: 09 April 2009 02:09 PM To: otrs@otrs.org Subject: otrs Digest, Vol 7, Issue 19

Send otrs mailing list submissions to ? ? ? ?otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to ? ? ? ?otrs-request@otrs.org

You can reach the person managing the list at ? ? ? ?otrs-owner@otrs.org

When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..."

Today's Topics:

? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg)

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Message: 1 Date: Thu, 9 Apr 2009 14:08:23 +0200 From: Frans Stekelenburg Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." Message-ID: ? ? ? ?<67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE@EX-BE-001.ASP.IS.NL> Content-Type: text/plain; charset="us-ascii"

Unix or windows?

Postmaster function (script) ?is called from a scheduled command. On unix in cron. By default every 10 minutes.

gr,

Frans

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brent Botha Sent: donderdag 9 april 2009 13:38 To: otrs@otrs.org Subject: [otrs] Time delays on Recieving Tickets

Hello All

Im new to OTRS

I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue.

If I go into the Admin console and then into postmaster ?mail account and ?say run now the message is received right away.

There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number

Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL.

Thanking you in advance

Regards

Brent Botha

Senior System Administrator

NXT - A Convergence Innovation Company

Office + 27 11 322 3332

Mobile +27 82 375 0887

Skype ID brentbotha

Email brent@nxtnow.co.za

www.nxtnow.co.za

Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton

This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email.

Please consider the environment before printing this email http://www.passport.panda.org/