Re: [otrs] System log

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111 On Aug 14, 2009, at 12:45 , Lev Davidovich wrote:

In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.

Can someone please help as a matter of urgency?

Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.

Thanks a lot From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:09:24 Subject: Re: [otrs] System log

Hi Lev,

On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:

...

Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule

My settings are as follows:

LogModule: Syslog LogModule::SysLog::Facility: user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)

It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.

...

My questions are:

1) Can I retrieve the Syslog/log file to see the logged entries?

The SysLog files of you system should be located under /var/log/ messages or something like that. Just ask your sys admin.

...

2) Can I make a change so that the log shows more than 32k of logged messages?

Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.

-Martin