Re: [otrs] Changing domain of users

3 Dec 2013


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On Tue, Dec 3, 2013 at 9:47 AM, Nicolás Fernández
wrote:
...
Paren de enviarme weas por la cressta
El 03-12-2013 14:24, "Gerald Young"  escribió:
If the users have the same username and are not logging in with full SPN/
or DOMAIN\username or username@domain, this shouldn't be a problem --
changing authentication source won't disrupt their tickets
if there will be a translation of usernames, this will be tricky. It's
possible to mass update via generic agent ... one at a time, or you can use
a spreadsheet to create SQL query to update and replace within the ticket
On Tue, Dec 3, 2013 at 8:05 AM, Karl Browning <
Karl.Browning@heartland-ins.com> wrote:
...
...
I have active directory integration running prefect on the current
domain, and this is how users...
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