7 Jan
2004
7 Jan
'04
10:47 p.m.
On Wednesday, January 07, 2004 1:49 PM
Margrete Raaum
And: is it possible to change the status of a ticket via email, specifically, can a ticket be closed via email?
No, not in the current version. Were it a requirement for you to actually implement OTRS, I'd refer you to www.otrs.de, we'll do it. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388