I noticed that all responses to a ticket are pushed into a threaded view at the top of a zoom view of a ticket. Something like this: |-->>>customer (phone) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) But, since that is giving the impression of threads, shouldn't it thread properly according to which note is responded to? For example, let's say I respond to the first agent(note-internal) and so does someone else. Shouldn't it now look like this: |-->>>customer (phone) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) But instead, it just all shows up like this: |-->>>customer (phone) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) |-->agent(note-internal) Also, since it is possible to attach a subject to every response, wouldn't it make more sense to show the subject of each response rather than a generic "agent(note-interal)". This is of interest because let's say I am looking for a specific response, but I have a dozen or so repsonses all titled the same thing. Rather than clicking on each one to see if it contains the reponse I am after, a subject would let me find my response faster. Another question. Rather than placing all responses to a ticket in a thread few, is it possible to expand the entire tree so that the full text of each response is displayed in chronological order going down the page. Sure I would have to scroll down my browser if there are a lot of responses, but at least my eye can pick up quickly the contents of any particular response. Thanks, Tyler Hepworth