Re: [otrs] Edit response header

Thanks Nils, Would it be too much if I ask for the editable variables for this? I'm trying hard to check for that, but to no avail. Any help or pointers would be very highly appreciated. Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 2:14 PM, Nils Leideck wrote:

Hi Muhammad,

SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose -> ResponseFormat

Cheers, Nils

On 09.04.2011, at 09:49, Muhammad El-Sergani wrote:

...

Hi Nils, Could you please tell me where that is?

On Sunday, April 3, 2011, Nils Leideck wrote:

...

Dear Muhammad, I ata least can tell you that the Subject is available in the QData{“Subject”} variable.You have to try and error with the other details. On 03.04.2011, at 11:33, Muhammad El-Sergani wrote: Well, I checked that but couldn't reach anything, I couldn't find where to include the required style.

This is what the system uses in its replies:

"04/02/2011 08:47 - Muhammad El-Sergani wrote:"

And I would like it to reply using the following header:

-------- Original Message --------Subject: Re: Original TTFrom: XXX < xxx@xyz.com>To: YYY CC: ZZZ Date: 17/3/2011 3:10 PM

Is that possible, or can you provide any means to do so? That would be very much appreciated. Cheers, Nils

-- Nils Leideckhttp://webint.cryptonode.de / a Fractal project

--

Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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