On 07.01.11 14:35, Steve Durbin wrote:
The solution we are using is to create a mail "sink". Using Postfix (or any other mail client) it's fairly easy to set email addresses that just throw the mail away.
Here, if you send an email to dummy-(anything)@help.bridgend.gov.uk it just gets thrown away. This allows us to have *unique* emails for use as OTRS customer IDs without the user actually having to have email.
We did this by configuring Postfix with a virtual-regexp as:
/^dummy-(.*)@help.bridgend.gov.uk/ devnull@localhost
And then in aliases:
devnull: |/usr/local/bin/devnull
wouldn't be devnull: /dev/null just enough?
The script then just consists of "cat >/dev/null". We only used a script because it's cleaner in the aliases files. There are simpler ways of configuring mail clients, but we found this the cleanest for us as the OTRS box already had Postfix on it.
I wonder if it wouldn't be better to add support for customers with no e-mail addresses... -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. "One World. One Web. One Program." - Microsoft promotional advertisement "Ein Volk, ein Reich, ein Fuhrer!" - Adolf Hitler