Hi Erik, On Fri, Jun 06, 2003 at 04:36:49PM -0400, Erik Mathis - ATL Dunwoody Staff wrote:
In any version of otrs, where would one change the default body text of the PhoneView?
Or better yet, we take in laptops for repair, and would like to create a ticket for each laptop. It has been working ok when we copy and paste in our ticket info i.e.. Model, S/N, Problem. I'm looking to create/modify otrs to accept items in for service. So we would have an QueueView, PhoneView, and ServiceItem.
I just can seem to figure out the the text->"New ticket via call." is coming from.
It's a config option. -=> add to your Kernel/Config.pm a new config option which overwrites the default text. [...] $Self->{PhoneDefaultNewNoteText} = "Your Text"; [...]
Erik Mathis AIU Dunwoody Network Administrator
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 12:44am up 122 days, 10:09, 8 users, load average: 0.14, 0.23, 0.31