Hello!

I have been struggling with this problem for a long time now, getting poor response. I wonder if it is possible at all. When the user selects a type, the queues I want to associate with that type should be presented. 

In the customer create ticket, I have managed to hide all queues removing everything in properties like this: 

$Self->{TicketAcl}->{'ACL-hide-queues'} = {

Properties => { 

//Empty

},

        # hide the queues's for types

                PossibleNot => {Ticket => { Queue =>  

   ['[RegExp]^*'] },

  

  },

};

Then, when the user selects a type, the queues I want to associate with that type should be presented. But I cannot present the queues I would like to after the type is selected. Below is the code where I'm trying to get this to work, without success. If I remove the row I have marked with "#This has no effect", the queue is always visible. Hence, I assume that the problem is with the matching properties in some way. 

$Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = {

    Properties => {Frontend => {Action => ['CustomerTicketMessage']},

             Type => { Name => ['RfC'],}, #This has no effect

    },

    Possible => { Ticket => {

         Queue => ['Change Queue Several Nines'] 

    },

  },

};

I have also tried removing "Frontend => {Action => ['CustomerTicketMessage']},". Also, I tried "Ticket" instead of "Type". 

Is this possible at all and if it is, then how? If not, don't hesitate if you feel like explaining why. 

Thanks!