Jeff,
Been testing and trying to get it working for several days now. I am
running 2.0.4, and using fetchmail and PostMaster.pl to retrieve mail from a
POP email account.
Lee
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeff
Lansidel
Sent: Friday, August 25, 2006 12:06 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Automatically merging email responses into original
ticket
Lee,
I didn't have to configure anything to make this happen, it was already set
up that way. Have you tested it yet?
Jeff
On 8/24/06, Lee Friedman wrote:
I was under the impression that OTRS could do this, but cannot find
configuration options to set it up. Here is the scenario. A ticket is
created via the Compose Email/new Ticket web page. An email is sent to the
email address in the "To" field. The recipient of that email responds back,
keeping the subject line intact, so that the Ticket Number remains (after
Re:). I want OTRS when it receives the return email to merge the email into
the original ticket. Is this possible, and if so, where is it configured.
Thanks in advance,
Lee Friedman
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