Thanks for your response Frans, Answers below Frans Stekelenburg wrote:
Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue.
...and apologies for my impatience. :-)
But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language?
...it was a mistake on my part. To clarify, all I did was simply modify the el::Agent::Move notification contents, that was all
Just in case: have you restart everything (apache) after change?
...just restarted Apache, and still no go. To test, I created a new
email ticket to Raw, then did a move queue to MA. This is all I got in
the Syslog:
Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 POP3: Fetched 1
email(s) from support@breakthru.com.au/mail.breakthru.com.au.
Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent agent
'NewTicket' notification to 'michael@breakthru.com.au'.
Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent auto response
(SendAutoReply) for Ticket [2009042210000014] (TicketID=53,
ArticleID=281) to 'Michael Abboud
Kind regards,
Frans Stekelenburg NetDialog Service Center
Thanks, Michael
+31 30 789 3636 www.netdialog.eu
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner
Greetings to the list from Sydney, Australia,
This is my first post, so please be patient!
I'm running OTRS v2.3.3 on Linuxx Centos v5.2
I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order.
In the OTRS System Log, I see the following messages:
Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en!
...and
Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en!
I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies.
Is there somewhere else I need to check?
Many thanks, Michael
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