[otrs] Error: SMTP authentication failed! Enable debug for more info!

14 Dec 2007

      Hello everybody:

I'm having this problem with new instalation of win32 2.2.4 over windows 2003 
server standard edition.
I asign the accounts to queues but when I try to send a response give me the 
message :

"ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Dec 14 11:32:28 2007

Message: SMTP authentication failed! Enable debug for more info!

Traceback (2904):
    Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 77
    Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498
    Module: Kernel::System::Ticket::Article::ArticleSend (v1.147) Line: 1610
    Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362
    Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
    Module: 
ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler 
(v) Line: 47
    Module: (eval) (v1.81) Line: 203
    Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
    Module: ModPerl::Registry::handler (v1.99) Line: 30

And i didn't find where enable the debug.

Somebody could help me ?

I test OTRS win32 2.2.3 over winxp without problems ??

Thanks

Antonio Sarmiento