Hi Damir, One quick question... I've been looking at (and working with :) ) your interval_to_seconds sub in conjunction with Date::Manip. One problem arises though. If a ticket is more than a month old, the DateCalc delta returns months as well. They get chunked off however when parsing to minutes. Have you considered this? Kind regards, Edgar -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Damir Dzeko Verzonden: dinsdag 30 november 2004 10:52 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] UnlockTickets.pl jsiepkes@planet.nl wrote:
I have exactly the same problem,
UnlockTickets.pl --timeout does not work, however UnlockTickets.pl --all does work. Does anyone know a workarround for this problem?
I noticed the same problem and fixed it. Try patching it with this patch.
(Go into otrs/bin directory and run patch < UnlockTickets.pl.patch)
Then, edit otrs/var/run/cron/unlock to call the script with argument
--timeout-simple instead of --timeout (or further change the script,
I decided to leave original code there and just add my part).
Then run su otrs -c 'bin/Cron.sh start' -- that will fix the crontab
of otrs user and you're ready to roll.
Regs,
D.
--
Damir Dzeko \\\