Re: [otrs] What is link tickets?

On 31-08-2005 at 13:22, KartheeK wrote:

I cant understand what is linking two tickets useful? what happens if we are linking two tickets?

You just get the other tickets listed in the right column so that you can quickly review all linked tickets. Its utility is no more than adding a note with the following text: "this ticket is related to ticket #12343". - alessandro ranellucci.