[otrs] OTRS 2.1 SOAP interface

9 Jul 2007

      I've implemented a SOAP interface over OTRS 2.1 that lets a SOAP
client create a ticket by passing:

email, customerid, subject, body and optionally the name of the queue
to drop it in

to a SOAP server.

I know it's not much but it is quite easy to extend once you grasp the
basics of perl and otrs.

INSTALLATION:

Since it requires SOAP::Lite
...
perl -MCPAN -e ' install SOAP::Lite '
then drop the attached file in the cgi-bin directory of your webserver.
Test it with the following client:

#!perl -w

use SOAP::Lite;

print SOAP::Lite
  -> uri('http://localhost/OTRS_SOAP')
  -> proxy('http://localhost/cgi-bin/otrs-rpc.cgi')
  -> newTicket("me\@somewhere.it", "VIPCUSTOMER", "It Works", "Get me
an iPhone")
  -> result;

Enjoy,
Umberto

[otrs] OTRS 2.1 SOAP interface

Umberto Nicoletti