I dont know but somehow otrs stopped fetching mails for that test account. and also for other 2 accounts. However it fetched for other 4 account. This seems too weird. Nothing got in log messages or apache messages. On 19-04-2013 PM 04:51, Susan Dittmar wrote:
Darshak Modi schrieb:
I think for that also, you need to have ticketid somewhere in subject/body
Did you test, or do you just suspect? I just tested. I created a ticket by sending mail to OTRS. Without waiting for OTRS to accnolege my mail, I then sent a reply to my original mail, keeping just the subject (and, I think, the In-Reply-To header line) intact. OTRS did add the second mail to the ticket that was created out of the first mail.
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