RE: [otrs] problems sending emails

17 Apr 2004

      Hi, thanks Andreas, now it seems to work. 

I get no more errors but since yesterday I have no receive any Test
emails from Otrs. Although Mercury shows the email in ther SMTP Server
window as correct emails.

I'm lookin in Mercury for some misconfigurated.

Any advice?

Best regards

Adrián

-----Mensaje original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de
Andreas Bublitz
Enviado el: Saturday, April 17, 2004 5:47 AM
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] problems sending emails

Hey Adrián,

I had a similiar problem. I could solve it by changing the user name and
password. I just left them blank. Then it worked. I don't know why this
is, but for my it solved the problem.

Hope I could help you,
Andreas Bublitz

Adrián Deccico wrote:
...
Thanks for the info, I have test Mercury with Outlook Express with the
...
same Config.pm settings and is working fine, but Otrs allways said me 
the same
Error: SMTP authentication failed! Enable debug for more info!
This is my Config.pm file
# $Self->{SessionUseCookie} = 0;
    $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = '127.0.0.1';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = 'Admin';
    $Self->{'SendmailModule::AuthPassword'} = 'asaptel';
Best regards
Adrián
-----Mensaje original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de 
Tyler Hepworth Enviado el: Friday, April 16, 2004 7:26 PM
Para: 'User questions and discussions about OTRS.'
Asunto: RE: [otrs] problems sending emails
Adrián Deccico wrote:
...
Where I cant put this parameters? In Mercury> In any file?
Sending email from the system is completely independent of Mercury.  
You just need an smtp host that will accept your user name and 
password. You put these paramters in your "Config.pm" file.  The same 
that you setup database connections, passwords, etc in.  You already 
have a Config.pm and it should be configured with basic information 
that was placed there from the WebInstaller.  Just search your system 
for Config.pm.  You will find that the sendmail parameters are already
...
in there - just with generic information.  In case they are not, here 
is the complete list of params that you need to add to Config.pm. (Did
...
I mention Config.pm enough? :-) )
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = 'smtpserver.example.com';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = 'username';
    $Self->{'SendmailModule::AuthPassword'} = 'password';
Hth,
Tyler
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/